How Infrared360 Mitigates the IT Infrastructure & Operations Skills Gap

All the way back in 2018, Gartner predicted that Infrastructure & Operations skills gaps would cause 75% of organizations to experience visible business disruptions by 2020. If you’re reading this, then you probably know this was prophetic. The growing dependency digital business and increasingly distributed IT infrastructures has left organizations worldwide with a growing I&O skills gap. But the challenge for IT today: to design a modern, software-driven, cloud-first infrastructure that is integrated and secure without interrupting “business as usual” is dependent on not just skills, but technology too.

As organizations move toward digital transformation and a cloud-first strategy, the two leading obstacles are legacy technology and having an I&O workforce with the outdated skills. This is particularly true regarding workforce skills for enterprise messaging and systems integration, where the two combine to enlarge the roadblock to modernization. For example, CIO Magazine wrote “IT has had to become completely decentralized” and while modernization offers multiple operational benefits for the organization, “the added number of providers, APIs, infrastructure types and locations have brought with them a great deal of management complexity.”

According to a recent Gartner report, one of those management complexities is observability across modern distributed infrastructures.

“The shift to agile infrastructure — including hybrid IT, multi-cloud and containers, combined with evolving application architectures and continuous delivery — has challenged the viability of traditional infrastructure monitoring tools.” The report ties the skills gap back to Infrastructure and Operations by saying “As proud as organizations are of their teams’ ability to create resilient software that executes on their (or their cloud provider’s) robust infrastructure, things will break and will require the attention of a skilled technical professional.”

Fortunately for I&O leaders looking to modernize their enterprise messaging and/or integration today there is a solution to address the skil