The beauty of technology self-service is in how it allows you to scale your business, paying dividends as you grow – particularly in technical and customer support. Provide support through self-service and it will cost you less than 1% of what it costs you to provide it through staff. Plus, 71% of consumers of information want to solve issues on their own. Not only does a self-service option cost less, it’s what your users want. Still, the adoption curve for IT admin, support, dev, etc. has been slow and some I&O managers still perceive associated risks. Learn how to implement smart self-service that mitigates risks to boost your operation’s productivity and bottom line. View the session and discover:

• The need for Smart, safe self-service in IT
• Key Requirements for Smart self-service
• How self-service evolved and where it is today.
• Industry specific examples of cost savings.
• How to avoid  risk with self-service

Check out this recorded Middleware Mashup session today and get expert advice on how your operation can take advantage of self-service to get quicker response and results to problems, lowered costs, and more productive teams.

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