CUSTOMER CASE STUDY – BANKING INDUSTRY

CUSTOMER CASE STUDY – BANKING INDUSTRY2020-01-15T18:03:17+00:00

Infrared360® is a complete solution for Administration, Monitoring, Testing, Auditing, Self-Service/Automation and Statistical Reporting for your enterprise middleware environment.

Industry: Banking

Years Customer: 9

Employees: 10,000+

Quick Environment Hits: IBM MQ, LDAP, WAS, Web Services

One of the largest financial/banking institutions in the US had been using a competitive product for many years. As their environment grew however, they realized that they required a product that was a “centralized place for the MQ admin staff to quickly look at the ever expanding MQ world.”

The current solution had lacked the ability to: effectively audit, let the team know there were MQ issues, isolate those issues quickly, and allow “non MQ” people into their “MQ world”, to resolve those issues. Another major issue was a lack of LDAP authentication – it was a serious hole in their previous solution, as they were unable to take a user out of their directory structure, nor verify that access to the MQ utility was also revoked.

Aside from what is listed above, a critical requirement missing from their previous tool was an agentless architecture. They had not realized there was an agentless solution available for them, until they had spoken with Avada Software. Infrared360 was selected because it was fully agentless, it provided LDAP authentication capabilities, it could be leveraged by the development community, and delivered a self-service model across disparate teams.

Effective benefits of Infrared360: Being able to monitor the growing MQ environment “We needed an actual MQ monitor, not some sort of network traffic watcher or process watcher on a server.  Monitoring the MQ environment with Infrared360 now provides e-mails or SMS alerts and incident ticket generation (via the link with HPOV) which is a large time saver and a soft cost benefit. Before Infrared360 there was no way to truly know how much extra time would be spent finding problems or being able to recognize situations earlier than you would without the solution.”

“The installation process was quick and easy, just as Avada Software had promised. Most of the time taken to implement Infrared360 was a result of our deciding how we wanted to configure the internal access models for the various teams. We needed to get clear of what we wanted them to see and do (but not more than that) so that they could become more productive.”

Infrared360 makes it easier to show developers what is wrong with their messages – persistence settings, thresholds or anything else they want to see. Infrared360 helps them generate their MQ messages, creates a secure and collaborative environment where team members can take safe action and leadership gains awareness across interconnected business units.

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