True Real-Time™ Monitoring AND Complete Middleware Administration
Are delayed alerts causing your organization to miss SLA’s?
Unlike other solutions, that write to logs and then trigger alerts from averages in those logs (oftentimes causing critical delays), Infrared360® provides True Real-Time™ monitoring with automatic notification of potential problems so you can maintain an optimally performing middleware layer.
Has this happened to you?
- Internal customers or transactional-chain partners come to you about an app is missing or has delayed transactions, but you haven’t received any notifications yet. After a long investigation, you find that a Queue Manager was stacked, the queue was delayed for some reason, and/or channels were not behaving according to SLA. Yet, you didn’t know about it until a user came to you.
- You don’t know the disposition of messages that were sent or received from applications because of thresholds or delays or whether they never were received or sent at all. Yet you never got an alert, or it came in after the incident happened.
- Your missing Service Level Agreements because it’s taking you hours to forensically investigate instead of proactively prevent incidents before they become major issues.
In some of these cases, one missing message, one error, one delay, could cost your organization more than some small country’s GDP.
Situations like these are likely caused by inadequate monitoring and alerting solutions that don’t foster proactive management of your transactional middleware environment and cost you time and money. Infrared360 can help.
Case Study – How True Real-Time™ Monitoring Enables Cost Optimization
One major airline operator in the United States was in the process of switching from a world-wide recognizable brand of monitor for their travel booking partners’ transactional system. They still had their production environment monitored by the old solution and set to notify them if a specific transactional queue stacked to 500+ messages. At the same time, they were monitoring with Infrared360 in parallel.
When one of the queues got stacked up beyond 500, Infrared360 alerted them instantly. However, because the older solution didn’t have True Real-Time™ monitoring, the logs hit 700, but no alert was sent. This is because the message stacks vary over time and the logs had been lower earlier, so the averages were less than 500 and no alert was triggered.
By the time the log averages hit 500, the team had already been alerted by Infrared360, found the problem, corrected the issue, and notified the corresponding application team. This saved thousands of dollars in man-hours researching the issue, prevented the team from missing their SLAs, and thousands of dollars in lost revenue.
Infrared360® is a complete solution for Administration, Monitoring, Testing, Auditing, and Statistical Reporting for your enterprise middleware environment.
One secure, intuitive interface lets your IT teams monitor and manage:
Enterprise Messaging: IBM® MQ, Tibco/EMS, IBM IIB/ACE, and Apache Kafka
Application Servers: WebSphere, Tomcat-Server, JBoss
Web Services: SOAP, REST, URLs
Appliances: MQ Appliance, DataPower
