Traditional Systems Management Can Be Insufficient
Imagine you are providing IT services for a financial institution. It is 10 minutes to 4pm (when the markets close) and $20M worth of electronic transactions has gone missing. If the trades are not completed, the financial institution will not only be liable for regulatory fines but also for interest foregone and, potentially, any price change that occurs the next day. The department providing the services will be taken to task or worse if it proves to be an IT issue that has caused the problem. This is a scenario that is not as uncommon as you might think. The financial implications are unpleasant. The customer relationship and internal management implications may be worse. This happens in other industries such as travel, retail, manufacturing as well; anywhere that sophisticated technical environments operate.