Queue Manager connection appears to be dropping / disconnecting. Why?
Causes:
- Infrared360 uses connection pools. What typically occurs is the Queue Manager connection times out in the pool. Then when the person tries to access the Queue Manager they receive a connection error (2059, 2009). This issue typically occurs when the customer comes in the morning and connects to the Queue Manager for the first time or they have not accessed the Queue Manager for over a hour or two. Typically, network time-outs are set to two hours.
Solution:
- To verify this is the case turn off connection pooling for that specific connection. “Activate Server Pool = ‘false’”, see if the problem continues to occur. If not, issue could be TCP / IP and Queue Manager Keep-Alive settings. If issue is still occurring even when connection pooling is set to false then get the logs (Application Server logs and Infrared360.log) for review from Engineering.
